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Customer Service Quality Analyst

Entech Staffing Solutions is seeking a Customer Service Quality Analyst for a remote position based out of Detroit, MI! This position is paying $25/hour and begins right away.

 

Duties:

• Analyzes data and assesses onsite/offsite activities, programs, and processes to provide comprehensive reports and make recommendations for improvement to management on a regular basis regarding productivity and work statistics.

• Identifies process breakdowns and makes recommendations on improvements

• Assesses customer service activities, such as bill adjustments, collections activities, bill printing, etc. that could affect productivity, satisfaction, or safety to ensure they are appropriately completed.

• Monitors performance for customer contact interactions using designated systems and processes.

• Provides feedback, coaching, training, and development to employees

• Inspects and monitors quality requirements

 

Requirements:

• High School Diploma or equivalent, Bachelor’s preferred

• 3 years’ experience in a Customer Service-related field (i.e. telephone representative, billing analyst, RM&P, or in a meter reading field)

• Familiar with the use and application of various billing, call recording and monitoring systems.

• Ability to interpret various reports and recognize trends and offer solutions

• Computer proficiency including Microsoft Office and Windows

• Occasional travel is expected for this position

 

Apply now!

Apply Now
Crain's 2021 Cool Places to Work

Entech Staffing Solutions is thrilled to be among Crain’s 100 Coolest Places to Work in Michigan, and is the only company on the list with a 100% female executive team!