Entech Staffing Solutions is seeking a Dispatch Coordinator in Livonia, MI! This position is paying $20-25 and begins right away.
Duties:
- Answers phone calls from customers. Records pertinent data
- Creates safety inspection tickets.
- Updates on-call lists, sends detailed notification to Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors.
- Acts as liaison between the branch operations and elevator technicians; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open tickets and dispatches them to the correct technician.
- Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, researching billable calls.
- Assigns tickets to mechanics, as needed.
- Reviews invoice on-hold reports and determines if mechanics should be dispatched
- Performs other duties as assigned
Requirements:
- High School diploma or equivalent, or one year certificate from college or technical school, or related experience
- Customer service work preferred
