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Dispatch Coordinator

Entech Staffing Solutions is seeking a Dispatch Coordinator in Livonia, MI! This position is paying $20-25 and begins right away.

Duties:

  • Answers phone calls from customers. Records pertinent data
  • Creates safety inspection tickets.
  • Updates on-call lists, sends detailed notification to Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors.
  • Acts as liaison between the branch operations and elevator technicians; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open tickets and dispatches them to the correct technician.
  • Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, researching billable calls.
  • Assigns tickets to mechanics, as needed.
  • Reviews invoice on-hold reports and determines if mechanics should be dispatched
  • Performs other duties as assigned

Requirements:

  • High School diploma or equivalent, or one year certificate from college or technical school, or related experience
  • Customer service work preferred

 

Apply Now
Crain's 2021 Cool Places to Work

Entech Staffing Solutions is thrilled to be among Crain’s 100 Coolest Places to Work in Michigan, and is the only company on the list with a 100% female executive team!