Entech Staffing Solutions is seeking an Inside Sales/Customer Service Rep in Shelby Township, MI! This position is paying $19-20/hour and begins right away.
Duties:
- Supports the consultative sales team and department managers by preparing quotations for requested products and services.
- Works collaboratively with the Sales Team and CS Managers to determine service sales strategies for individual customer accounts.
- Cooperates with CS Managers to ensure qualified resources are identified to achieve successful completion of service orders.
- Reviews purchase orders for accuracy, authorization, and supporting documentation.
- Verifies customer and order information against previously obtained information for accuracy.
- Ensures Customer Asset Information is correct and updated in database (Salesforce/SAP/CRM).
- Monitors and tracks overall aftermarket sales performance.
- Follows-up on parts and field service leads generated by Field Service Technicians and Trainers.
- Develops leads for recommended spare parts, Field Service, Engineering and Training by email and telephone campaigns.
- Supports colleagues in invoicing of services.
- Management of consulting related customer complaints and claims.
- Assists Accounts Receivable (A/R) in collecting outstanding monies by supplying information and verifying contact data.
- Occasionally travels to visit key customers and trade shows.
- Independently responds to unsolicited customer requests for onsite service and support.
Requirements:
- Prior experience using SAP, Salesforce, and MS Dynamics strongly preferred
- Strong Administrative skills
