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Inside Sales Customer Service

Entech Staffing Solutions is seeking an Inside Sales/Customer Service Rep in Shelby Township, MI! This position is paying $19-20/hour and begins right away.

 

Duties:

  • Supports the consultative sales team and department managers by preparing quotations for requested products and services.
  • Works collaboratively with the Sales Team and CS Managers to determine service sales strategies for individual customer accounts.
  • Cooperates with CS Managers to ensure qualified resources are identified to achieve successful completion of service orders.
  • Reviews purchase orders for accuracy, authorization, and supporting documentation.
  • Verifies customer and order information against previously obtained information for accuracy.
  • Ensures Customer Asset Information is correct and updated in database (Salesforce/SAP/CRM).
  • Monitors and tracks overall aftermarket sales performance.
  • Follows-up on parts and field service leads generated by Field Service Technicians and Trainers.
  • Develops leads for recommended spare parts, Field Service, Engineering and Training by email and telephone campaigns.
  • Supports colleagues in invoicing of services.
  • Management of consulting related customer complaints and claims.
  • Assists Accounts Receivable (A/R) in collecting outstanding monies by supplying information and verifying contact data.
  • Occasionally travels to visit key customers and trade shows.
  • Independently responds to unsolicited customer requests for onsite service and support.

 

Requirements:

  • Prior experience using SAP, Salesforce, and MS Dynamics strongly preferred
  • Strong Administrative skills

 

 

Apply Now
Crain's 2021 Cool Places to Work

Entech Staffing Solutions is thrilled to be among Crain’s 100 Coolest Places to Work in Michigan, and is the only company on the list with a 100% female executive team!