Community Support & Shelter Operations Coordinator (2nd Shift)

Help Make a Difference in Your Community

Entech Staffing Solutions is partnering with a local nonprofit organization to identify a compassionate, professional, and dependable individual for a Community Support & Shelter Operations Coordinator position. This role is ideal for someone who enjoys helping others, maintaining a safe environment, and working directly with individuals and families in need.

This is a highly interactive position that combines customer service, safety monitoring, crisis response, and administrative support. The successful candidate will play an important role in creating a welcoming, safe, and supportive environment while collaborating with community partners and service providers.

Schedule

Second Shift

• Tuesday – Friday: 4:00 PM – 12:00 AM

• Saturday: 1:00 PM – 9:00 PM

Pay

$18/hr

Responsibilities

• Monitor facility grounds and building activity to help ensure guest safety and security.

• Conduct routine property checks and monitor surveillance equipment.

• Provide front desk coverage, answer phones, and greet residents, visitors, volunteers, and community partners.

• Screen visitors and maintain program confidentiality.

• Respond to resident requests and assist with conflict resolution and crisis situations.

• Answer crisis calls from individuals and families seeking emergency housing assistance.

• Deliver meals and essential items to residents.

• Perform weekly unit inspections and maintain accurate documentation.

• Complete timely data entry and recordkeeping, including client information, daily logs, service tracking, and program documentation.

• Assist with move-ins, move-outs, and general program operations.

• Support residents by collecting paperwork, answering questions, and connecting them with available resources.

• Help prepare living units for incoming families, including light cleaning and turnover activities as needed.

• Participate in staff meetings, trainings, and professional development opportunities.

• Uphold program policies and procedures while maintaining professionalism and consistency.

What We’re Looking For

This shift involves a high level of client engagement as well as interaction with community organizations, donors, social service agencies, Child Protective Services, and law enforcement. We are seeking someone who can build positive relationships while maintaining strong professional boundaries.

The ideal candidate will have:

• Excellent customer service and communication skills.

• Strong conflict resolution and de-escalation abilities.

• The ability to remain calm and professional in challenging situations.

• A team-oriented mindset and positive attitude.

• Strong organizational and documentation skills.

• A commitment to treating all individuals with dignity and respect.

Qualifications

• High School Diploma required.

• Associate’s Degree in Social Work, Human Services, Mental Health, Hospitality, or a related field preferred.

• Professional or lived experience related to homelessness is highly valued.

• Experience working with low-income individuals and families preferred.

• Knowledge of social service resources in Oakland County and surrounding areas is a plus.

• Proficiency with Microsoft Office and Google Workspace.

• Ability to maintain confidentiality and enforce program policies consistently.

• Reliable transportation required.

• Ability to lift at least 20 pounds.

• Ability to work evenings, weekends, some holidays, and respond appropriately during crisis situations.

Why Apply?

This is a rewarding opportunity to make a meaningful impact while gaining valuable experience in community support, human services, crisis intervention, and program operations. If you are compassionate, dependable, and motivated to help others, we encourage you to apply.

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