Metals Service Center Coordinator

  • Customer Service
  • Wixom
  • $62-66K

Labor Staffing Solutions LLC

Position Summary

The Metals Service Center Coordinator serves as the critical technical link between our customers, sales team, and production floor. Operating in a fast-paced specialty metals environment, you will manage orders from initial quote through final shipment. This is not a typical “desk job”—it requires a sharp eye for technical specifications (alloys, tempers, gauges) and the mathematical proficiency to ensure every coil is processed to exact customer requirements.

Key Responsibilities

Customer & Sales Technical Support

  • Serve as the primary technical point of contact for assigned accounts.

  • Support sales with RFQs, quoting, and pricing documentation.

  • Navigate customer web-based release systems and provide real-time status updates/ASNs.

  • Initiate and complete the sales portion of APQPs.

Order Management & Production Coordination

  • Review customer purchase orders for accuracy regarding alloy, temper, gauge, width, and finish.

  • Math & Logistics: Calculate coil weights and tolerances; perform Metric to English measurement conversions to ensure processing accuracy.

  • Schedule processing time within the slitting schedule and coordinate packaging requirements.

  • Work closely with production, purchasing, and logistics to ensure on-time delivery.

Documentation & Compliance

  • Maintain accurate customer records and pricing in the Beehive ERP system.

  • Ensure compliance with traceability and certifications (CMRT, Reach, RoHS, etc.).

  • Prepare USMCA and Certificate of Origin documents.

  • Track and report monthly delivery performance and quarterly sales results.

Qualifications & Skills

  • Experience: 3–5 years of customer service or order management experience, specifically within metals, manufacturing, or industrial distribution.

  • Technical Knowledge: Familiarity with flat-rolled coil products, gauges, and slitting/processing is highly preferred.

  • Mathematical Proficiency: Must be comfortable performing arithmetic for numerical conversions and weight calculations.

  • Systems: Proficiency with ERP systems and Microsoft Office (Excel & PowerPoint).

  • Communication: Strong ability to communicate priorities and rush orders internally to minimize customer impact.

What We Offer

  • Stable, family-owned business culture.

  • Competitive salary based on industry expertise. $62-66K

  • Comprehensive health, retirement, and paid time off benefits.

  • A collaborative environment with a team that values technical ownership and professional growth.

Apply now!

#INDT