Entech Staffing Solutions is seeking Help Desk Technician for a position in Madison Heights, MI! This position is paying $45-50k and begins right away.
- Provide technical support
- Support onsite personnel and offsite field personnel
- Answer calls and troubleshoot technical issues
- Communicate effectively to solve issues
- Set personnel up in database and computer system
- Deactivate personnel when needed
• Previous customer service experience. (Formal training is a plus)
• Credits earned in an Information Technology program or be able to show existing proactive progress toward a technical certification. Microsoft and/or CompTIA A+ are preferred.
• Above average knowledge of PCs, Mobile Phones, and Tablets.
• Windows, Android, iOS, Office 365, Outlook, Excel, Word
• Network troubleshooting, ping, ipconfig, DNS, DHCP, Static IP
• Know how to troubleshoot WiFi and Bluetooth connectivity
• Know the difference between a modem, router, and switch
• Be able to describe a Virtual Machine and common products
• Be able to describe facets of modern cloud computing and provide examples
• Know how to add a local user and make her/him an administrator
• Know how to install and configure a printer driver
• Be able to disassemble a PC and identify the core components.
• Be able to identify common ports such as Micro-USB, USB Type C, DisplayPort, HDMI, VGA, DVI, etc.
• Any programming or web input forms development experience or interest is a plus.