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Job Postings

Business Analyst - Pontiac, MI

The Business System Analyst responsibilities include enforcing and influencing the evolutionary attempts of the E-Max ERP applications. 

 Must be bilingual in Korean.

Duties and responsibilities

  • Act as point of contact for all types of service requests and assists users by answering questions and providing support in a timely manner.

·        Create and maintain service requests to track issue resolution, help identify support trends and track long-term statistics.

·        Records data required to analyze problems and track them to final solution.

  • Evaluate and properly escalate service requests that match suitable resources.

  • Provide responsive support for critical customer events such as security breaches, infections, server and service outages.

  • Coordinate and communicate as required with impacted users; status of incident progress, notification of impending changes or agreed outages.

  • Investigate, troubleshoot, document and resolve hardware and software issues.

  • Configure and support end user hardware, software and peripherals in accordance with existing policies and operational requirements.

  • Remain positive, professional, determined, calm and focused in challenging situations.

  • Assist with mobile device support and management.

  • Bringing out task plans for all ERP improvements. Functioning effectively in a work situation that is unusual.

  • Managing straightforward reports and other display matters.

  • Studying and distributing help documents related to customizations, designs, and reports. Look into complex matters and decides the correct curative action.

  • Taking part in the development of long reach strategies and aims.

  • Creating and maintaining ERP designs and coding standards as well as providing custom coding.

  • Encountering end users to study business methods, realize needs, and recommending technical answers.

  • Reevaluating and favoring business needs and functional certified documents brought forth by the staff members and others.

  • Repairing software defects, bringing out testing ideas for different units, and checking software, interfaces, and schemes.

  • Developing and creating interfaces from various applications.

  • Performs other related duties as assigned.

Education & Language

1)    Bachelor’s degree in computer science or related field of study is preferred and/or relevant experience.

2)    Language: English (Fluent-verbal and written). Korean is plus.


Required Experience and Status

1.      Minimum of 5 years’ experience is required.

2.      Experience in working with E-Max ERP system preferred.

3.      Proficiency with C#, VB program languages (intermediate or above skill).

4.      Experience in MES and sales/purchase material development/Operation preferred.

5.      Experience in other module development/operation is preferred

6.      Experience in automotive parts manufacturing business development preferred.

7.      Experience in heavy industry/machinery/aviation parts manufacturing business development is preferred.

8.      Eligible status to work in the United States is required


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