Entech Staffing Solutions is seeking a Customer Service Specialist for a position in Plymouth, MI! This position is paying $55-60k annually and begins right away.
• Assist all customers in a professional manner. First point of contact.
• Answer phone and transfer to appropriate person or take and deliver messages.
• Receive equipment repairs via walk-in or UPS and create work tickets for repair
• Fill part orders or requests for repairs and sales orders
• Inventory Control – including creating purchase orders, placing, and receiving orders, ensuring all parts taken from inventory are entered on a work ticket
• Inventory Audits – assisting with periodic inventory audits verifying inventory counts are exact. Any discrepancies are researched and corrected.
• Review tickets for accuracy, documentation, proper billing type and pricing prior to posting
• Maintain customer contact, billing information and equipment in Lifeline
• Process and track all Shop Warranty Claims
• Mail Billing Statements to customers at end of each Month
• Process Recurring Billing for Maintenance Customers and Community Repeater Customers
• Process Payments via cash / credit card Receivables – call on Aged Receivables
• Maintain Company Credit Card for Shop – ensuring all receipts are submitted to accounts payable and entered on work tickets when applicable.
• General Office tasks to maintain or delegate when employees are available: purchase items and stock vending machines, office, and shop supplies.
• Must have at least 2 years’ experience in a customer service environment
• Must possess a High School Diploma or GED (Associate Degree Preferred).
• Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook.
• Strong organizational and administrative skills. Detail oriented.
• Discreet, able to handle confidential and proprietary information appropriately.
• High level of integrity.
• Ability to travel as needed.
• Background in accounts receivable and purchasing is a plus
• Experience in an office setting is preferred